Gainsight has been created in 2009 by Nick Metha. Its founder has basically launched customer success as a topic, and built an iconic customer success solution at the bottom of thousands companies.
That would be a lie if we say that it didn't inspire us! However, Successeve and Gainsight just got started with the same goal: providing companies with a simple solution to retain their customers. Since then, Gainsight has gone very upmarket to offer enterprise companies of all type a CS tool. Their product is not targeting SaaS specifically, nor small companies and SMBs.
Successeve comes with an all-in-one customer success platform dedicated to SaaS SMBs - with the strong peculiarity of including real-time product usage into its collaborative platform, so if you’re considering a switch to Gainsight, here is why you should consider Successeve.