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Gainsight

How does Successeve compare with Gainsight? What's the best customer success software? What is the best alternative to Gainsight? Discover our exhaustive comparison between Successeve and Gainsight.

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Looking for an alternative to Gainsight?

Gainsight has been created in 2009 by Nick Metha. Its founder has basically launched customer success as a topic, and built an iconic customer success solution at the bottom of thousands companies.

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That would be a lie if we say that it didn't inspire us! However, Successeve and Gainsight just got started with the same goal: providing companies with a simple solution to retain their customers. Since then, Gainsight has gone very upmarket to offer enterprise companies of all type a CS tool. Their product is not targeting SaaS specifically, nor small companies and SMBs.

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Successeve comes with an all-in-one customer success platform dedicated to SaaS SMBs - with the strong peculiarity of including real-time product usage into its collaborative platform, so if you’re considering a switch to Gainsight, here is why you should consider Successeve.

Reason #1

All-in-one solution to manage your entire customer lifecycle.

Create alignment around essential customer scores and automated actions to foster collaboration among and between teams - from product, marketing and sales to customer success.

Collaborative features such as the Unified Inbox create a centralized knowledge center for all teams.

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Reason #2

All insights and actions in REAL-TIME.

Discover truly dynamic products, with actual real-time processing, scoring and actions.

Start being on point with your customers thanks to actionable analytics, where customer behavior is not only displayed, but used to trigger the right action at the right time.

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Reason #3

Impact at every customer level and stage.

Working in B2B is not dealing with companies. It is caring about customers working at companies.

Score health and trigger actions at 3 levels - contacts, accounts and group of accounts - in order to enhance engagement, increase conversion and retention.

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Reason #4

Pricing that scales with you.

Successeve has a unique pricing model, totally adapted to your needs.
It is transparent and scalable.

You will pay per product, users, and amount of data.

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Fair Pricing Policy

Successeve has a unique pricing model, totally adapted to your needs. It is transparent and scalable. You will pay per product, users, and amount of data.

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No engagement

We want to you to be free to leave whevener you want. That's why Successeve plans come with no engagement.

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Free trial

Ever bought something without any trial? That's why all our plans come with a trial of 14 days without any CC's required

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Over 200+ teams worldwide rely on us.

With Successeve:

Your marketing team is targeting the right leads

Your signups are activated

Your trials are experiencing value

Your sales team doesn’t waste time with irrelevant deals

Your customers are properly onboarded and educated

Your end-users are engaged

Your new features are announced, supported

Your product is adopted

Your customers are satisfied

Your team doesn’t miss upsell opportunities

Your renewals and revenues are forecasted (scored with health)

Your churners are sorted and filtered - for constant improvement.

You can grow now.

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Voice of our customers

"The team at Successeve is very committed to our success and they go out of their way to work with us - I feel like they are a part of OUR team!"

"Successeve is easy to use and at the same time rich with the information we need. This means that at a glance we can see where all of our customers are in their journeys, who may need help, who is liable to expand, and more. Automations and clear presentation saves my team time doing busy work so they can spend more time doing what they do best: working with our customers."

"Since I started using Successeve I perfectly know my customer's health at all times. I'm able to anticipate myself to possible downgrades/churn and I'm able to follow up on all of them"