Detect Customers Risks
Your customers can face many issues during their journey, identify these reasons with the utmost precision and route them out of the churn path!
Why monitoring your customers’ loyalty?
- Easily identify accounts facing issues making them turning at risk
- Prevent your customers to churn
Besides being successful or not with your product, your customers could face different types of issues that prevent them from moving forward, getting deeper in it, and thus get the full benefits of your solution.
Identifying these customers will help your team defuse these situations before it becomes too late and results in a churning customer!
.png)
Our customers increased in average their retention by 50%
Recommended views and triggers
Segments
- Low Satisfaction
- High Number of Tickets
- Drop of Usage
- Low Depth of Usage
- Low Breadth of Usage
Recommended Automation
Playbooks
- Low Satisfaction
- High Number of Tickets
- Drop of Usage
- Low Depth of Usage
- Low Breadth of usage
Workflows
- Low NPS or CSAT to follow-up
- Support escalation
