Turn your Customer Success into Revenues
Ensure the success of your customers while driving your growth by preventing your churn and increasing your customer retention and expansion.
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Over 200+ teams worldwide rely on us.
Get Started Retaining and Expanding your Customers
Build custom dashboards to track and optimize your customer journey and satisfaction
Customize widgets to track the most important KPIs
Get instant view of your teams performance
Share real-time insights with your teams
Centralize customers notifications, updates and actions including tasks and playbooks
Know and roll out what you should do next
Stay aware of all customer communications
Be alerted when something important happens
Sort out your customers according to the most complex conditions
Identify usage patterns, combining satisfaction, product usage and much more
Build behavior & milestone-based automations
Analyze usage patterns on specific lists of contacts and accounts
Score the health your customer all along their journey
Build powerful health scores and stages
Get a real-time view of your customers health
Trigger appropriate actions to your onboarding, expansion opportunities and renewals
Implement powerful processes to make sure your customers renew
Combine your customers scores to your process
Improve your revenue forecasting
Stay up-to-date at any time
Leverage pre-built reports to help you achieve your goals
Easily keep track of your customers health
Identify steps to be improved in your lifecycle
Compare your teams performance
Grow with your customers
Get a full picture of your customers
Feed your team with the mandatory customer-related data to properly engage with your customers when they need it the most.
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Build better customer management strategies
Adapt your engagement to your customers satisfaction, health score, and lifecycle stage.
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Build better customer management strategies
Adapt your engagement to your customers satisfaction, health score, and lifecycle stage.
Get started >
Build up your retention
Properly educated signups who already experienced your value will be more likely to stay longer alongside your teams because they have not purchased “just to see”, but to “keep going”.
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Align your teams around your customers needs
Put your customers at the center of your teams daily actions within a collaborative environment that keeps everyone on the same page.
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Align your teams around your customers needs
Put your customers at the center of your teams daily actions within a collaborative environment that keeps everyone on the same page.
Get started >
Best practices adapted to your business
High-touch
You shouldn’t compromise on your way of doing business - adapt Successeve flexible customer platform after the specific processes of your business and customers.
High-touch customer success is complicated. Data in different systems, multiple internal and external stakeholders, complex processes, bespoke approaches for large clients, and aligning everyone around goals are just examples, and it takes time! Successeve solves these problems and more, enabling you to manage data, tasks and projects in a personalized manner.
Playbooks: Create clear, aligned processes to move your customer’s efficiently through the customer lifecycle. Prevent new team members from reinventing the wheel and have Successeve automatically manage what needs to happen, who needs to do it, and when it needs to be done.
Collaborative Inbox: Use Successeve Collaborative Inbox to collaborate cross-functionally across pre and post-sale teams to streamline processes and ensure customers reach their desired outcomes.
Tech-touch
Self-serve customers are great - and supposedly requires less man-power. The reality of managing this process is a bit more arduous.
In order to ensure retention and maximize revenue, it is paramount to work with clean data, defined processes and the right amount of personalized interactions with the customers.
Custom scores: Use Successeve Custom Score Builder to analyze customer segments evolution overtime. Scope product adoption based on account and user behavior, usage frequency, feature activation, NPS and more signals.
Workflows: Engage with your customers with automated e-mail campaigns based on customer behavior. Target specific segments of accounts and maximise your impact according to your customers' profiles and lifecycle stage.
Power Success from scratch to scale.
+ 120%
Customer renewal.
3x
Average annual retention.
2 Mths
Months investment pay-back.
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All-in-one Product-Led Growth
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