Win-back Churned Customers
A customer churn is never definitive: people cancel their subscription due to a dissatisfaction and could come back once everything comes back to good.
Why monitoring your customers’ loyalty?
- Win back customers at lower cost
- Increase your retention
- Increase your revenues
Wether your customers canceled their subscription due to a pricing question, missing features, or technical issue, it will be easier for your team to win them back if they know the exact reason of their churn.
Based on the reason of your customers’ churn, implement win-back strategies to maximize your retention.
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Our customers increased in average their retention by 50%
Recommended views and triggers
Segments
- Per Churn Reason
Recommended Automation
Workflows
- Missing features win-back campaign
- Pricing Update win-back campaign
- Technical issues win-back campaign
