Improve your Customers Renewal
Make sure your customers renew their subscription year over year by providing a customer-centered renewal process to your team.
Why improving your Customers Renewal?
- Identify customers at risk when entering the renewal process
- Allow your team to dedicate more time to customers who need it the most
- Improve your retention rate by renewing your customers more easily
- Get a better forecast of your revenues weighted by your health scores
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Our customers increased in average their retention by 50%
Be sure your customers will reevaluate the fit between your solution and their needs every time they will have the occasion to do so. Even if the success, satisfaction and relationship are in all good spirits.
Implementing a renewal process that takes into consideration each one of these factors will ensure your team adapts their engagement with your customers according to their particular situation and ensure their success and subscription renewal.
Recommended views and triggers to Follow-Up
Stages
- Renewal
Segments
At Risk Customers
- Customers with Bad Health
- Customers with Low Pulse
- Customers with Low NPS
Recommended Automation to Follow-Up
Playbooks
- Healthy Customer renewal process
- Mitigate or At Risk Customer Success Plan pre-Renewal
- Low Satisfaction Customer Renewal Process
Workflows
- Key Account turning At Risk before renewal escalation process
