Identify your Power-Users
Identify your true power-users to ensure their success and turn them into ambassadors
Why monitoring your customers’ loyalty?
- Identify power-users and not-so-engaged users within your customers team
- Get a better understanding of who are your champions
- Provide more relevant engagement and touch point to your end-users
- Turn power-users into internal and external ambassadors
People who talk to your team the most are not necessarily the ones using your product the most. Identifying your true power-users will help you make sure you identify your ambassadors within your customers teams, find educational relays and support.
Using Successeve Power User Rank and Score, you will also be able to identify the least engaged users within your customers team and run proper (adequate) engagement to increase their usage.
Combined to our Custom Scores in order to score their depth of usage, you will also be able to identify which parts of your product these power-users are using the most, or may be missing out.
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Our customers increased in average their product usage by 30%
Recommended views and triggers
Contacts Segments
Power Users
- Cruising or Expanding
- Dropping Usage
Challengers
- Cruising or Expanding
- Dropping Usage
Followers
- Cruising or Expanding
- Dropping or usage
Recommended Automation
Playbook
- You have a new Power Users!
- You lost a power user
