Identify your Power-Users
Why identifying your Power-Users?
- Identify power-users and not-so-engaged users within your customers team
- Get a better understanding of who are your champions
- Provide more relevant engagement and touch point to your end-users
- Turn power-users into internal and external ambassadors
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Our customers increased in average their product usage by 30%
People who talk to your team the most are not necessarily the ones using your product the most. Identifying your true power-users will help you make sure you identify your ambassadors within your customers teams, find educational relays and support.
Using Successeve Power User Rank and Score, you will also be able to identify the least engaged users within your customers team and run proper (adequate) engagement to increase their usage.
Combined to our Custom Scores in order to score their depth of usage, you will also be able to identify which parts of your product these power-users are using the most, or may be missing out.
Recommended views and triggers to Follow-Up
Contacts Segments
Power Users
- Cruising or Expanding
- Dropping Usage
Challengers
- Cruising or Expanding
- Dropping Usage
Followers
- Cruising or Expanding
- Dropping or usage
Recommended Automation to Follow-Up
Playbook
- You have a new Power Users!
- You lost a power user
