Improve your customers loyalty
Improve your customers satisfaction by providing proper follow-up to your surveys.
Why monitoring your customers’ loyalty?
- Increase your customers satisfaction
- Increase your retention
From NPS to CSAT, many ways exist to measure your customers satisfaction.
Following-up on a low satisfaction or leveraging a high score will help your team increase your customers satisfaction, ending up with more positive reviews and testimonials.
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Our customers increased their average overall satisfaction by 50%
Recommended views and triggers
Segments - Contact
- Detractors
- Passives
- Promoters
Segments - Account
- Average NPS < 5
- Average NPS is between 6 and 8
- Average NPS > 8
Recommended Automation
Playbooks for high-touch customers
- Plan to increase NPS
- Plan to better understand improvements possibilities
- Plan to turn customer into Ambassador
Workflows for medium and low-touch customers
Contacts
- Feedback Loop for Detractors and Passives
- Voice of Customer plan for Promoters
Accounts
- Email Admin Feedback loop for low NPS
- Email Admin Feedback Loop for average NPS
- Voice of Customer plan for high NPS
