Increase your Depth of Usage

Increase your Depth of Usage

Make sure your customers are using 100% of your product to ease their success and foster their expansion.

How increasing your Depth of Usage?

  • Increase your depth of usage
  • Identify customers only surfacing your product value
  • Identify the customers that are the most involved in your product
Make sure your customers are using 100% of your product to ease their success and foster their expansion.

Our customers increased in average their product adoption by 50%

Your product is more than a simple magic button and can be used in many ways to deliver its value. Measuring how deep your customers are using it will help you run proper marketing and educational campaigns to increase your depth of usage.

Recommended views and triggers to Follow-Up


  • High-touch customer entered in low depth of usage


  • Low or Medium-touch customer entered in low depth of usage

What is product adoption?

Product adoption is the process by which users begin to use a product or service. It is a critical step in the product lifecycle, as it determines whether the product will be successful or not.

There are four main stages of product adoption:

  1. Awareness: Users are aware of the product's existence but may not know much about it.
  2. Consideration: Users are interested in learning more about the product and its benefits.
  3. Evaluation: Users are comparing the product to other competing products and making a decision about whether or not to adopt it.
  4. Adoption: Users have decided to use the product and are actively using it.

Product adoption is influenced by a number of factors, including:

  • Product awareness: How well do users know about the product?
  • Product benefits: How well does the product meet user needs?
  • Product ease of use: How easy is the product to use?
  • Product value: Is the product worth the cost?
  • Social influence: How do other users view the product?

Companies can influence product adoption by:

  • Creating awareness: Marketing campaigns can help to make users aware of the product and its benefits.
  • Highlighting product benefits: Product messaging should focus on the benefits that the product offers to users.
  • Making the product easy to use: The product should be easy to learn and use.
  • Demonstrating product value: Companies can offer free trials or demos to allow users to experience the product before they buy it.
  • Using social proof: Companies can showcase positive reviews and testimonials from other users to influence potential adopters.

By understanding the factors that influence product adoption, companies can develop strategies to increase the number of users who adopt their products. This can lead to increased sales, market share, and customer satisfaction.

What is depth of product usage?

Depth of product usage, also known as product engagement, measures how extensively and thoroughly users utilize a product's features and functionalities. It reflects the level of immersion and commitment users have toward the product, indicating whether they are merely using it superficially or exploring its full potential.

In contrast to product adoption, which focuses on the initial decision to start using a product, depth of product usage delves into how deeply users engage with the product's features and how much value they derive from it. This metric is crucial for businesses to understand as it provides insights into user satisfaction, retention rates, and overall product success.

How is depth of usage different from breadth of usage?

Depth of usage refers to how often and how deeply users interact with a product. It is a measure of how much value users are getting from the product.

Breadth of usage refers to the number of different ways that users are using a product. It is a measure of how widely the product is being adopted.

Here is a table that summarizes the key differences between depth and breadth of usage:

Depth of usage is important for product success because it indicates that users are finding value in the product and are willing to invest time and effort into using it. Breadth of usage is also important because it shows that the product is reaching a wide audience and is being used in a variety of ways.

Companies can increase both the depth and breadth of usage by making their products easy to use, valuable, and versatile. They can also promote new features and use cases to encourage users to explore the product more deeply.

Here are some specific examples of how companies can increase depth and breadth of usage:

  • Provide personalized recommendations: Companies can use data to recommend new features, use cases, and content to users based on their individual usage patterns.
  • Create educational resources: Companies can create tutorials, guides, and other resources to help users learn how to use the product more effectively.
  • Offer rewards and incentives: Companies can offer rewards and incentives to encourage users to use the product more frequently and deeply.
  • Partner with other businesses: Companies can partner with other businesses to offer new integrations and use cases for their product.

By focusing on increasing both depth and breadth of usage, companies can create more successful products that meet the needs of a wider range of users.

How to measure the depth of usage of your customers?

Determining the depth of usage of your customers is crucial for understanding their engagement with your product or service and identifying areas for improvement. There are several metrics you can track to assess the depth of usage across your user base:

  1. Average Session Length: Monitor the average amount of time users spend on your platform during each session. A higher average session length indicates that users are engaging more deeply with your product.
  2. Pages Per Session: Track the average number of pages users visit per session. A higher pages-per-session metric suggests that users are exploring more features and functionalities.
  3. Unique Actions: Count the number of unique actions users take within the product, such as creating new content, completing tasks, or accessing specific features. A higher number of unique actions indicates that users are interacting with your product in more ways.
  4. Deep Linking: Measure the usage of deep links, which are links that take users directly to specific pages or features within the product. This metric indicates that users are finding and utilizing specific content or functionalities.
  5. Feature Activation Rates: Track the percentage of users who have activated specific features or modules within the product. A higher activation rate indicates that users are finding value in these features and engaging with them.
  6. Customer Support Usage: Monitor the volume of customer support requests related to specific features or functionalities. A high volume of support requests may indicate that users are struggling to understand or utilize certain aspects of the product.
  7. Adoption of New Features: Track the percentage of users who have adopted new features after their release. This metric assesses the effectiveness of your feature rollout and identifies areas for improvement in feature adoption strategies.
  8. Repeat Usage: Monitor the frequency of user visits or interactions over time. A consistent pattern of repeat usage indicates that users are finding value in the product and are engaged with it on an ongoing basis.
  9. In-app purchases: Measure the frequency and amount of in-app purchases made by users. This metric provides insights into the monetization potential of your product and the value users place on certain features or functionalities.
  10. Social Sharing: Track the number of times users share content or features from your product on social media. This metric indicates that users find value in the product and are willing to promote it to others.

By tracking these metrics, you can gain a comprehensive understanding of the depth of usage across your user base. This information can be used to identify areas for improvement in product design, feature development, and user education strategies.

Recommended Automation to Follow-Up


Per Depth Of Usage

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