Learn from your Churn
Leverage your churn to learn from your customers what you can improve.
How learning from your churn?
- Learn from your churn and take the right actions
- Prevent Additional churn
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Our customers increased in average their retention by 50%
SaaS companies cannot afford a high churn rate. But besides its cost, the inevitable churn is actually an excellent learning source. Missing features? Technical issues? Bad product adoption?
Your customers can churn for multiple reasons. Automatically classify the churning accounts with its reasons will help you prioritize the most impactful actions to improve your churn rate.
Recommended views and triggers to Follow-Up
Playbooks - For High-Touch Customers
- Customer Off-boarding
Workflows - For Medium or Low-Touch Customers
- Churn follow-up asking for reason
Recommended Automation to Follow-Up
Segments
- Per Churn Reason
