Learn from your Churn
Leverage your churn to learn from your customers what you can improve.
Why monitoring your customers’ loyalty?
- Learn from your churn and take the right actions
- Prevent Additional churn
SaaS companies cannot afford a high churn rate. But besides its cost, the inevitable churn is actually an excellent learning source. Missing features? Technical issues? Bad product adoption?
Your customers can churn for multiple reasons. Automatically classify the churning accounts with its reasons will help you prioritize the most impactful actions to improve your churn rate.
.png)
Our customers increased in average their retention by 50%
Recommended views and triggers
Playbooks - For High-Touch Customers
- Customer Off-boarding
Workflows - For Medium or Low-Touch Customers
- Churn follow-up asking for reason
Recommended Automation
Segments
- Per Churn Reason
