SaaS companies cannot afford a high churn rate. But besides its cost, the inevitable churn is actually an excellent learning source. Missing features? Technical issues? Bad product adoption?
Your customers can churn for multiple reasons. Automatically classify the churning accounts with its reasons will help you prioritize the most impactful actions to improve your churn rate.
Our customers increased in average their retention by 50%
Playbooks - For High-Touch Customers
Workflows - For Medium or Low-Touch Customers