From Extreme Risk to Highly satisfied, your team will benefit from 6 levels of satisfaction to rank your customers sentiment.
Wether you choose to have a Pulse updated after each touchpoint, or on a regular basis such as once a month, it can help you get a good overview of your customers risk and satisfaction from the point of view of your team and make sure they are being engaged frequently.
Playbooks - High Touch Customers
Workflows
Segment Customers by Pulse