Monitor your customers’ pulse
The Successeve Pulse is a very easy way to get the feeling of your team regarding the satisfaction or risk related to your customers.
Why monitoring your customers’ pulse?
- Identify customers turning at risk from the point of view of your team
- Identify differences between Health, Usage and Self-estimated Satisfaction and trigger proper actions
- Include more subjective factors into your Health Score
From Extreme Risk to Highly satisfied, your team will benefit from 6 levels of satisfaction to rank your customers sentiment.
Wether you choose to have a Pulse updated after each touchpoint, or on a regular basis such as once a month, it can help you get a good overview of your customers risk and satisfaction from the point of view of your team and make sure they are being engaged frequently.
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Our customers increased in their average customer satisfaction by 50%
Recommended views and triggers
Playbooks - High Touch Customers
- Automated reminder to update the Pulse at least once a month
- Pulse request after customer declines to Bad Health
- Pulse request after customer increases to Good Health
Workflows
- Manager Notification for new Pulse
- Escalation Process when Pulse is lower than Satisfied
Recommended Automation
Segment Customers by Pulse
- More than Satisfied
- Mitigate satisfaction
- At risk
- Pulse older than 1 month
- Pulse not set
