Turn customers into ambassadors
Your most successful and satisfied customers will be pleased to recommend your solution. Identify them!
Why monitoring your customers’ loyalty?
- Identify across multiple conditions customers qualifying to become ambassadors of your brand
- Identify key features they are using so they can boast their benefits
- Understand the journey they have been through in order to replicate with other customers
After a good retention, the holy grail of any SaaS company is to be able to turn customers into Ambassadors, posting reviews and contributing to use cases.
In order to turn your customers into spokespeople/advocates, you need to identify accounts matching multiple conditions, including having amazing results, being willing to recommend your solution, have a good Pulse, etc.
.png)
Our customers increased in average their satisfaction by 50%
Recommended views and triggers
Playbook
- Voice of customer plan
Recommended Automation
Segment
Ambassadors (Good Health, High Pulse)
- Accounts with Heavy Use of Key Features (Healthy and Good Pulse)
- Heavy Use
